The hot line of Western Union has been engaged in the services of cash mediation for more than 160 years, Western Union. Money can be sent to more than 200 countries of the world and even in remote

Hot line Western Union

For more than 160 years, Western Union has been engaged in cash mediation services. Money can be sent to more than 200 countries of the world and even in remote territories. The translation can be implemented by choosing the most successful way: online, in the bank branch, in the Internet bank. The advantage of Western Union is that for sending and receiving one document is required, the commission contributions are minimal, the operation is indeed in the shortest possible time.

1. Hotline phone Western Union

1. Hot line in Moscow
2. Hot line in St. Petersburg
3. Hot line in Ukraine

The hot line will come to the aid of customers who are faced with problems when sending and receiving money.

Hotline phone Western Union

It should be borne in mind that in Western Union there are several hot lines. They need to use them depending on the situation:

• 88005009560 – line designed for information support for customers sending the money transfer online through:

• official site;
• Personal office of the Internet bank.

• 88002002232 – a line that assists and advise customers using the services of the Western Union branches.

The hot telephone line operates around the clock. The calls carried out from the territory of Russia are free.

When the subscriber is abroad, it is recommended to use the number +74957972197. Or take another way:

• Find in the “Report fraud” section of the telephone directory of hot lines of all countries.
• Choose the country of location.

Hot line in Moscow

Muscovites, residents of the Moscow Region are recommended to call from cellular and stationary phones by Moscow number +74957972197.

A text message can be sent to fax +74957839189. During the working hours, the messages are accepted by a manual mode, during non -working time in automatic. All facsimile letters undergo the registration procedure.

Hot line in St. Petersburg

In St. Petersburg, there are more than 25 points in which you can send or receive a translation through the Western Union system. Separately a special hot line for St. Petersburg has not been allocated.

On the official website www.westernunion.ru, taking advantage of the section “Find the service point”, you can:

• Introduce St. Petersburg in the field for entering the name of the city.
• Find all service points, including:
• names;
• addresses;
• Contact phone numbers;
• mode of operation;
• service list;
• Type of payment.

Hot line in Ukraine

In Ukraine, in order to get information or solve the problem when using the Western Union system, you should contact the hot lines of banks that are representatives of WU.At the same time, it is not necessary to be a client of this bank.

A single phone number of the Hotline in Ukraine, which allows you to get help in case of suspicion or fact of fraudulent activities – 8800503169.

Other contact methods

The official website of Western Union, located on the web at www.westernunion.ru, provides many services that allow you to independently obtain information:

Send money online from Russia to any country in the world.

Here on the site you can use the Feedback function, that is, leave your feedback, write suggestions that can improve the quality of the service, indicating:

• country of location;
• the presence or absence of a transaction receipt;
• how the transaction was made: at the service point, in the network.

To prevent fraudulent activities, there is a special resource. To use it you need:

• Follow the Support link located at the bottom of the page.

You can contact the organization's employees via e-mail: [email protected] . Fast response guaranteed.

To the postal address of NPO Western Union DP Vostok LLC: building 1, house 16, building A, Leningradskoe highway, Moscow, Russia. 125171, you can send a formal request and receive a response on official letterhead, signed by an authorized person.

Follow the information, participate in promotions, share opinions on the forums available on social networks:

• Facebook: https://www.facebook.com/WesternUnion;
• Instagram: https://www.instagram.com/westernunion;
• Twitter: https://twitter.com/WesternUnion;
• YouTube: https://www.youtube.com/c/westernunion.

What questions can experts help you with?

Hotline managers:

• They will tell you about the services provided by Western Union.
• They will suggest service points in a particular locality.
• They will inform you about the terms of the My WU loyalty program.
• Prompt the status of the order sent online via the Internet.
• They will assist in preventing illegal actions by third parties when making a transfer.

What support can't help with?

Most often, support will not be able to help if customers do not follow the company's rules:

• The persons involved in the transaction provided the control number of the money transfer to a third party on their own.
• The money transfer is carried out to finance prohibited activities.
• Money is sent to a person included in the list of persons subject to financial sanctions.
• The transfer is carried out by the sender to an unknown person at his request.

Response time and competence of specialists

A conversation with a live operator is preceded by an electronic operator, offering to quickly resolve the issue, select one of the three menu items. If the client did not take advantage of this offer within a second, the operator gets in touch, kindly introducing himself and specifying the purpose of the call.

The competence of the operators is high enough to provide the client with the necessary information at their disposal. The reviews have complaints regarding the fact that the operator does not always owns information about the exact terms of receipt of money.